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| Help Points |
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Please Note: Any assistance required for disabled travellers flying into the UK should be booked in advance through the airline.
Free Help Points for disabled travellers are located around the Airport including short stay car parks, terminal forecourts, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances.
The Help Points show the location within the airport on clear maps, along with a telephone at the Help Points for requesting assistance, such as wheelchair push/provision or help with carrying baggage to check in.
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Pre Booking Skycaps |
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Main Switchboard |
+44 (0) 202 8745 6011/5727 |
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Induction loops for hard of hearing passengers are available in various locations showing the 'sympathetic ear' symbol.
For ease of use the airport's directional signs use black text on yellow backgrounds.
Guide dogs and hearing dogs only are allowed in the terminal buildings. |
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General Enquiries for Disabled |
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Main Switchboard |
+ 44 (0)870 040 0006 |
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Hard Of Hearing (minicom) |
+44 (0141 585 6161 |
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Disabled Parking at Birmingham Airport... |
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| The blue and orange badge scheme doesn't operate on Birmingham Airport's road system, this is due to increased security. Therefore it's important to note that any unattended cars will receive a ticket and fine. |
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Short Stay Car Park |
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- Price for the parking are displayed at car park entrances
- Blue/orange badge parking is situated opposite the terminal building
- Help point telephones are next to the disabled spaces and assistance for those with special needs including wheelchair push/provision or help with baggage is provided free of charge. Lift the black telephone in the yellow box and request assistance
- NCP customer service also offer help if you need assistance on entering the short stay car park. Use the intercom at the barrier entrance
- Dispensation notice from NCP can be arranged for those orange/blue badge holders wanting to take their badge away with them.
- Tickets must be paid for at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button
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Parking Information Resources |
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Information Line (UK) |
0870 850 2825 |
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Information Line (International) |
+44(0)121 410 5105 |
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Minicom |
+44 (0)121 410 5284 |
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Long Stay Parking |
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- The disabled bays are situated next to the Customer Service office
- All bus shelters and buses have wheelchair access
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Long Stay Parking - Pre-booking details ... |
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Information Line (UK) |
0870 850 2825 |
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Information Line (International) |
+44(0)121 410 5105 |
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Minicom |
+44 (0)121 410 5284 |
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Valet Meet & Greet |
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Valet meet and greet parking can be pre-booked at Birmingham Airport This service means disabled travellers don't need to worry about difficult transfer from the car park to the terminal.
Passengers using this valet parking service simply leave their car at a pre-arranged time right outside the airport terminal with the meet and greet Rep.
The passenger's vehicle is then stored in a secure parking compound and then delivered back to the terminal for the return.
Valet meet and greet provides disabled travellers with the ultimate hassle free start - and finish - to their holiday. The service is also especially useful for families with young children, people with heavy bags or sports equipment, corporate travellers, and people with disabilities.
Typical meet and greet costs around £83 for one week and £118 for two weeks.
Pre-booking is advisable for valet parking.
To book visit www.HelpMeTravel.co.uk. |
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Helpful Organisations ... |
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The here we list organisations who provide unofficial information and advice for disabled travellers or those with special needs. Some are also travel companies specialising in organising holidays for people who need extra assistance.
The Birmingham Airport Information Guide is not responsible for the content of external sites. (all links will launch new windows) |
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Helpful Organisations |
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| Air Transport Users Council |
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| Disabled Persons' Transport Advisory Committee |
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| publishers of 'Access to Air Travel: Guidance for Disabled and Less Mobile Passengers', as well as having really helpful travel tips on their Door to Door pages |
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| Disabled Living Foundation |
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| Helps older and disabled people to find equipment solutions that enable them to lead independent lives. |
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| Charity providing unofficial information on accessible hotels and visitor attractions. |
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| Royal Ass. for Disability and Rehabilitation (RADAR) |
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| National organisation run by disabled people |
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| Royal National Institute for the Blind |
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Helping you live with sight loss
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| Royal National Institute for the Deaf RNID |
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Changing the world for deaf and hard of hearing people.
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| Accessible Travel & Leisure |
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| The Assistance Travel Service |
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